Property FAQs
Check here for immediate answers to top questions regarding AAA Approval, TourBook listings, and AAA marketing programs.

AAA Evaluations and Approval
•    For complete details on evaluation, Approval, and ratings, go to Evaluations/Ratings.

How can my property be AAA Approved and Rated?
Where can I get an evaluation application form?
Where can I find AAA’s Diamond Rating guidelines?
When will the inspector come to my property?
How can I speak with my inspector?
How much does a TourBook/CampBook/AAA.com listing cost?
Can I appeal my property rating?
What can I do if my property failed inspection?

AAA Approved Signs/Logos
•    For complete details on AAA logo licensing programs, go to Official Appointment.

How can I get a AAA Approved sign?
Where can I get AAA Approved/Diamond Rating logos?

TourBook/CampBook/AAA.com Advertising
•    For complete multimedia benefits, ad rates, and deadlines, go to Multimedia Advertising.

How much does it cost to place an ad?
How can I contact my Account Manager?

Property Listing Updates
•    For complete details on your TourBook/CampBook rate updates, visit Rate Authorization.

How can I update rates and other content in my TourBook/CampBook/AAA.com listing?
What should I do if my property ownership has changed?
What happens if I do not submit rates for my listing?

Still Need Help?
Please contact us for assistance.

ANSWERS to Frequently Asked Questions

How can my property be AAA Approved and Rated?
Check that your property meets the minimum Approval Requirements for your category, and submit an evaluation application and required photos. If selected, your property will be evaluated during an unannounced visit by a AAA tourism editor. Properties that pass evaluation are designated as AAA Approved. Approved lodgings and restaurants are assigned a AAA Diamond Rating; Approved campgrounds are assigned a Rating Level.

What does it cost to become AAA Approved?
The only cost associated with becoming AAA Approved is an application processing fee for lodgings. First-time applicants and repeat applicants selected for evaluation are billed $150 or $300, respectively. Payment of the nonrefundable fee has no bearing on evaluation outcome. Properties that maintain AAA Approved standing are reevaluated annually with no additional fees.

Where can I get an evaluation application form?
Access evaluation application forms for all property categories on the Evaluations page.

Where can I find AAA’s Diamond Rating guidelines?
The rating guidelines for lodgings, restaurants, and campgrounds may be viewed online or downloaded for print.

When will the inspector come to my property?
AAA tourism editors have up to one year from the date of notification to evaluate lodgings, restaurants, and campgrounds and up to two years to evaluate attractions.

How can I speak with my inspector?
AAA tourism editors may not be contacted directly, but you may submit questions or comments to AAA Travel Information-Customer Service to forward to your regional tourism editor.

How much does a TourBook/CampBook/AAA.com listing cost?
Basic black listings in the TourBook/CampBook guides and on AAA.com are provided free to all AAA Approved establishments. Enhanced listings with red icons, member amenities, property photos, and cross referencing are provided only with the purchase of Official Appointment licensing and multimedia advertising.

Can I appeal my property rating?
Yes, properties may use the steps outlined in the Appeals Process to express and resolve any concerns.

What can I do if my property failed inspection?
To be considered for possible reinstatement, your property must provide AAA with written documentation that the problem has been corrected, including receipts and photos as indicated. Fax, e-mail, or mail materials to AAA Travel Information-Customer Service.

How can I get a AAA Approved sign?
AAA Approved lodging, restaurant, and campground signs, flags, and other display materials are provided exclusively to Official Appointment logo licensees. For eligibility, pricing, and immediate enrollment, please call 407-444-8261.

Where can I get AAA Approved/Diamond Rating logos?
AAA Official Appointment logo licensees may download AAA Approved and Diamond Rating logos and logo usage guidelines for lodgings, restaurants, and campgrounds.

How much does it cost to place an ad?
Ad rates vary by size, placement, and regional circulation. For personal assistance to determine placement options to fit your marketing goals and budget, please contact your Account Manager.

How can I contact my Account Manager?
Visit the Account Manager page to locate and contact the dedicated representative for your area.

How can I update rates and other content in my TourBook/CampBook/AAA.com listing?
AAA changes and corrections must be requested in writing. Fax, e-mail, or mail AAA Travel Information-Customer Service a signed letter containing your property name, address, and details of changes or corrections. Changes approved by AAA Publishing will be updated in the next TourBook/CampBook print edition and within 5 to 7 days on AAA.com.

What should I do if my property ownership has changed?
Please send written notice of your ownership change by fax, e-mail, or mail to AAA Travel Information-Customer Service so we can update your information in the database used for all property communications.

What happens if I do not submit rates for my listing?
Per Requirement 7 of the Lodging Approval Requirements & Diamond Rating Guidelines, “The establishment must provide AAA room rates for travel publications as requested.” Failure to adhere to this requirement may result in listing removal or notice of “Rates Not Provided.”